JointBrex Refund Policy: Window, Returns and Refund Timing
JointBrex orders through the brand's checkout can be refunded within 60 days of the purchase date, after at least 30 days of use. Call +1 (302) 200-3480 with your order ID, then return the bottles by tracked shipping, at your cost, to 420 Lexington Avenue, Floor 16, New York, NY 10170. The refund is issued 3–5 business days after credit and takes 5–10 days to show.
JointBrex refund policy at a glance
Four facts first. The numbered terms follow.
This policy covers JointBrex orders placed through the secure checkout linked from jointbrexformula.com. It is effective from October 13, 2026. Where the live checkout states different terms on your purchase date, the live terms apply.
- Window
- 60 daysfrom the purchase date
- Use first
- 30 daysper the brand's terms
- Request by
- Phone+1 (302) 200-3480
- Refund
- 3–5 + 5–10 daysafter credit, then on the card
1. Scope of the JointBrex refund policy
1.1 This policy applies to JointBrex orders placed through the checkout linked from jointbrexformula.com, run by the brand's secure checkout.
1.2 This site is run by Jointbrexformula, a U.S. stocking partner for JointBrex. Jointbrexformula is not the manufacturer.
1.3 Orders from marketplaces, auction sites, social media shops or any other seller are not covered. See where to buy JointBrex.
1.4 This is a purchase policy. It is not a medical promise. JointBrex is a dietary supplement, not a drug.
2. The 60-day JointBrex refund window
2.1 You may request a refund within 60 days of the purchase date. The window starts at checkout, not at delivery.
2.2 The brand's terms ask for at least 30 days of use before a request. The sales FAQ calls the guarantee "unconditional"; this site does not promise an unconditional refund.
2.3 The window is the same for the 1, 3 and 6-bottle packs.
JointBrex supply and refund window by pack
| Pack | Supply at 2 capsules a day | Refund window |
|---|---|---|
| 1 bottle | 30 days | 60 days from purchase |
| 3 bottles | 90 days | 60 days from purchase |
| 6 bottles | 180 days | 60 days from purchase |
Ready to try JointBrex?
Best value$49 a bottle · $294 for 6
3. How to request a JointBrex refund
- 1
Gather your order details
Find the order email. Note the order ID, the name on the order and the email used at checkout.
- 2
Call the order desk
Call +1 (302) 200-3480 within 60 days of the purchase date and ask for a refund under this policy.
- 3
Confirm the return details
The desk confirms the return address, normally 420 Lexington Avenue, Floor 16, New York, NY 10170.
- 4
Send the return with tracking
Add your full name, email and order ID to the parcel. The buyer pays return shipping; use a tracked service.
- 5
Receive the refund
The refund is issued 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
3.1 Requests are made by phone with the order ID. The website email cannot see orders and cannot process a refund.
3.2 You may also email [email protected] to keep a written record of your request.
3.3 A plain-language guide with a call script is on the JointBrex guarantee page.
4. JointBrex returns: address, contents and postage
4.1 Send returns to 420 Lexington Avenue, Floor 16, New York, NY 10170, unless the order desk confirms a different address on your call.
4.2 Add your full name, email and order ID to the parcel. The buyer pays return shipping; use a tracked service.
4.3 Keep the postage receipt and tracking number until the refund posts.
4.4 How opened, partly used and sealed bottles are each treated is not stated in the published terms. Ask on the call.
5. JointBrex refund timing
5.1 The refund is issued 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card.
5.2 Return transit time comes before the credit and is not counted above.
5.3 If both periods have passed and no refund shows, call +1 (302) 200-3480 with your order ID and return tracking number.
6. Damaged items and what the JointBrex policy does not cover
- Covered: orders through the brand's checkout, requested within 60 days of purchaseShown
- Damaged parcel or broken seal: do not use the bottle, take photos and call with your order IDReport early
- Not covered: orders from other sellersNot published
- Not covered: requests after day 60Not published
- Not covered: return postageNot published
6.1 Shipping and delivery terms are on the JointBrex shipping page.
7. Chargebacks, changes and JointBrex contacts
7.1 Please contact the order desk before opening a card dispute.
7.2 This policy may be updated. The terms in force on your purchase date apply to your order.
7.3 Other questions go through the JointBrex contact page.
- Order support
- +1 (302) 200-3480 · [email protected]
- Returns address
- 420 Lexington Avenue, Floor 16, New York, NY 10170
- Website email
- [email protected] (cannot see orders)
JointBrex refund questions
What is the JointBrex refund policy?
JointBrex orders through the brand's checkout carry a 60-day money-back window from the purchase date, after at least 30 days of use. Call +1 (302) 200-3480 with your order ID, then return the bottles by tracked shipping at your cost.
Where do I send a JointBrex return?
Send it to 420 Lexington Avenue, Floor 16, New York, NY 10170, unless the order desk gives you a different address on the call.
When will I get my JointBrex refund?
The refund is issued 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card. Return transit time comes first.
Is shipping refunded on a JointBrex return?
Return postage is paid by the buyer. Whether the original shipping charge on a 1-bottle order is refunded is not stated, so ask on the call.
Can I cancel a JointBrex order before it ships?
Call +1 (302) 200-3480 with your order ID as soon as you can. A cancellation before dispatch may be possible, but the terms do not promise it.
Should I file a chargeback for JointBrex?
Contact the order desk first. A refund through the desk is usually quicker than a card dispute.
Does the JointBrex refund policy cover Amazon orders?
No. It covers orders through the brand's secure checkout. Other sellers set their own refund rules.
Is the JointBrex refund a promise of results?
No. This is a purchase policy. It is not a medical promise or a promise of any health result.
Ready to try JointBrex?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
- Secure checkout
- 60-day money-back window
- Ships from the US
- Tracking by email
Keep reading
Guarantee
How the 60-day window counts, the 30-days-of-use wording and how to claim a refund by phone.
Read more →Shipping
Free US shipping on 3 and 6 bottles, tracking by email, and what to do if a parcel goes wrong.
Read more →Contact
Order desk phone and email, website email, hours and the returns address.
Read more →