Contact JointBrex: Order Desk, Email, Hours and Returns
For tracking, cancellations and refunds, call the JointBrex order desk at +1 (302) 200-3480 or email [email protected]. Listed hours are Mon–Fri 9:00am–5:00pm ET. For questions about this website, write to [email protected]; it cannot see orders. Mail returns to 420 Lexington Avenue, Floor 16, New York, NY 10170 only after you call.
How do you contact JointBrex?
Two contacts can see your order: the phone and the order email.
Order desk phone
+1 (302) 200-3480
Tracking, cancellations and refunds. Listed hours: Mon–Fri 9:00am–5:00pm ET.
Order email
[email protected]
Put your order ID in the subject line. Reply times are not published.
Website email
[email protected]
Questions and corrections about this site. It cannot see orders.
Returns address
420 Lexington Avenue, Floor 16, New York, NY 10170
Call the order desk before you ship anything.
This site is run by Jointbrexformula, a U.S. stocking partner for JointBrex. We are not the manufacturer. Our office is at 888 Seventh Avenue, Floor 17, New York, NY 10106.
Which JointBrex contact should you use?
Orders go to the desk. Website questions go to us.
Pick the contact by what you need. Anything tied to an order goes to the order desk, because only the desk can see orders.
Which JointBrex contact to use for each need
| What you need | Contact | Notes |
|---|---|---|
| Change or cancel an order | +1 (302) 200-3480 | Have your order ID and address ready |
| Tracking or a late parcel | +1 (302) 200-3480 | Order ID and tracking number |
| Refund or return | +1 (302) 200-3480 | Within 60 days of purchase |
| A written record of a request | [email protected] | Order ID in the subject line |
| Ingredient or label question | [email protected] | We answer from the label and our sources |
| An error on this website | [email protected] | Send the page link and the line |
Not sure which one fits? Call the desk. It can answer most order questions on the spot and tell you if something belongs with the website team instead.
Refund steps are set out in full on the JointBrex refund policy page.
How do you get a fast answer from JointBrex support?
Four habits that save time on every call.
- 1
Open your order email
Find the order ID before you call. It is the first thing the desk asks for.
- 2
Call in listed hours
Phone during Mon–Fri 9:00am–5:00pm ET. Emails sent late on a Friday may wait until Monday.
- 3
Say what you need first
Start with one line, such as "I want a refund" or "my parcel has not arrived".
- 4
Note the reply
Write down the date, time and any reference number the desk gives you.
Ready to try JointBrex?
Best value$49 a bottle · $294 for 6
What should you have ready before you contact JointBrex?
Six things. The first two matter most.
- Your order ID from the order emailNeeded
- The name and email used at checkoutNeeded
- The pack you bought: 1, 3 or 6 bottlesHelpful
- Your purchase date, to check the 60-day windowHelpful
- The lot number from the bottle base, if the question is about a bottleIf relevant
- Photos, if a parcel or seal is damagedIf relevant
For bottle questions, the JointBrex batch check shows where to find the lot number.
What happens after you call the JointBrex order desk?
Each request has a clear next step.
It depends on what you asked for. Here is what to expect for the most common requests, based on the published terms.
JointBrex order desk requests and next steps
| Request | What the desk does | What you do next |
|---|---|---|
| Refund | Logs the request and confirms the return address | Ship the bottles with tracking, at your cost |
| Cancel before dispatch | Checks whether the order has left | Watch for a confirmation email |
| Late parcel | Looks up the tracking against your order ID | Keep the reference number |
| Damaged parcel or seal | Records the problem | Keep the photos and the bottle closed |
| Change of address | Checks whether the order has shipped | Confirm the new address in writing |
Refunds are issued 3–5 business days after the returns desk credits the order, then 5–10 days to show on the card. The JointBrex money-back window page has a call script you can read from.
JointBrex support hours in your time zone
West Coast callers: plan for the morning.
The listed hours are Mon–Fri 9:00am–5:00pm ET, Monday to Friday. Here is the same window across the main US time zones.
Listed hours, Mon–Fri 9:00am–5:00pm ET, shown across US time zones
| Time zone | Opens | Closes |
|---|---|---|
| Eastern (ET) | 9:00am | 5:00pm |
| Central (CT) | 8:00am | 4:00pm |
| Mountain (MT) | 7:00am | 3:00pm |
| Pacific (PT) | 6:00am | 2:00pm |
Most of Arizona does not change its clocks, so from March to early November its hours match Pacific time.
What should you write in a JointBrex support email?
Five lines are enough.
Keep it short and put the facts first. Send order emails to [email protected]. A simple layout:
- Subject
- Order ID ____ : refund request (or tracking, or cancellation)
- Line 1
- Your full name and the email used at checkout
- Line 2
- The pack you bought and the purchase date
- Line 3
- What you need, in one sentence
- Line 4
- The best phone number to reach you
Email is a good record, but phone is faster for refunds. Call +1 (302) 200-3480 as well if the 60-day window is close to ending.
Start your 60-day window today
Best value$49 a bottle · $294 for 6
Who should you contact about a JointBrex side effect?
Health questions go to a clinician, not to an order desk.
Your doctor first. Stop taking the capsules and call your doctor or pharmacist. For trouble breathing, swelling of the face or throat, or other severe signs, call 911.
JointBrex contains crustacean shellfish (crayfish), and some ingredients matter with blood thinners such as warfarin. Our JointBrex side effects page lists who should check with a doctor before starting.
You can also report a supplement reaction to the FDA through its safety reporting system. Once you are well, call +1 (302) 200-3480 with your order ID about a refund inside the 60-day window.
JointBrex addresses and how to spot fake contact details
Three addresses, three different jobs.
Use only the contacts on this page or in your order email. Look-alike sites sometimes list other numbers.
JointBrex addresses and their uses
| Address | What it is for | Do not use it for |
|---|---|---|
| 420 Lexington Avenue, Floor 16, New York, NY 10170 | Returns, after you call | Letters or walk-ins |
| 888 Seventh Avenue, Floor 17, New York, NY 10106 | Jointbrexformula office mail | Returns |
| Loja Experience LTDA, Aurora, CO 80011 | Distributor named on the label | Order help |
Nobody from the order desk or this site will ask for your full card number by email or text. If a message does, do not reply. Call +1 (302) 200-3480 directly. Bought from another seller? See where to buy JointBrex and contact that seller first. Shipping questions are covered on the JointBrex shipping page.
How do you contact JointBrex from outside the US?
Same number, same email. Mind the time zone.
Dial the full number, +1 (302) 200-3480. From most countries, that means your exit code, then 1, then 302 200 3480. Call charges depend on your phone plan.
The listed hours are US Eastern time, so check the time difference first. Email at [email protected] avoids call costs and gives you a written record.
International shipping is not stated in the materials we have. Ask the desk about delivery, customs and how a refund would work from your country before you order.
How do you report an error on the JointBrex website?
One email with the link and the line.
Email [email protected] with the page link and the line you think is wrong. If you have a source, include it. We check the label and the cited research, then fix the page and update its date.
Our editorial standards explain how we write, source and correct pages. The website team cannot see orders, so please send order questions to the order desk instead.
JointBrex contact questions
What is the JointBrex phone number?
The order desk number is +1 (302) 200-3480. Use it for tracking, cancellations and refunds, and have your order ID ready.
What is the JointBrex customer service email?
For an order you have placed, email [email protected] with your order ID in the subject line. For questions about this website, email [email protected], which cannot see orders.
How do I get a refund for JointBrex?
Call +1 (302) 200-3480 with your order ID within 60 days of the purchase date. The desk confirms the return address and next steps.
What are the JointBrex customer service hours?
The listed hours are Mon–Fri 9:00am–5:00pm ET. Reply times for email are not published, so calling in those hours is the quickest route.
How do I cancel a JointBrex order?
Call +1 (302) 200-3480 as soon as you can with your order ID. A cancellation before dispatch may be possible, but the terms do not promise it.
Where do I send a JointBrex return?
Returns go to 420 Lexington Avenue, Floor 16, New York, NY 10170, unless the order desk gives you a different address. Call before you ship.
Can the website email help with my JointBrex order?
No. [email protected] cannot see orders, payments or tracking. It handles questions and corrections about this website.
Who makes JointBrex, and can I contact them?
The label names the distributor, Loja Experience LTDA, Aurora, CO, but no maker and no direct contact. Order questions go to the order desk.
What should I do if I have a reaction to JointBrex?
Stop taking it and call your doctor. For trouble breathing, swelling of the face or throat, or other severe signs, call 911.
Ready to try JointBrex?
Order from the U.S. authorized merchant, keep your order email, and you are covered by the 60-day money-back guarantee. Questions first? Call +1 (302) 200-3480.
- Secure checkout
- 60-day money-back window
- Ships from the US
- Tracking by email
Keep reading
Guarantee
How the 60-day window counts, the 30-days-of-use wording and how to claim a refund by phone.
Read more →Refund policy
The formal refund terms: the 60-day window, 30 days of use, return address and timing.
Read more →Shipping
Free US shipping on 3 and 6 bottles, tracking by email, and what to do if a parcel goes wrong.
Read more →